Privacy Policy and Terms of Use

Effective Date: November 12, 2025

1. Personal Information We Collect

1.1 Information You Provide to Us
We may collect and process the following categories of personal information that you submit directly to us:
– Account or registration information, such as your name, mailing address, email address, username, and password.
– Contact information, including your name, mailing address, email address, and telephone number.
– Appointment request information, such as your preferred appointment date/time and the nature of your appointment.
– Payment information, including credit or debit card details and billing address.
– Health information, including your medical history, symptoms, and insurance carrier/plan information.

1.2 Information We Automatically Collect
Like most websites, we automatically collect certain data through cookies and similar tracking technologies. Please refer to our Cookie Policy for more information.

2. How We Use Personal Information

We may use your information for the following purposes:
1. To provide products, services, and patient support.
2. To send important notices such as appointment confirmations, updates, and account changes.
3. To respond to your inquiries or comments.
4. To schedule, remind, or update you regarding appointments or programs.
5. To process payments and send related documentation.
6. To inform you of new services or offers (if you have opted in).
7. To improve our website, services, and communications.
8. To comply with legal or regulatory requirements.
We may also use your information for other purposes disclosed at the time of collection or with your consent.

2.3 Text Messaging and SMS Communications

If you provide your mobile phone number and opt in to receive text messages from Pure Hope Weight Loss and Healthcare, LLC, you consent to receive SMS messages related to:
– Appointment confirmations, reminders, and scheduling updates
– Health or wellness program information
– General service communications

Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message we send. You may reply HELP for assistance or additional information.
Opting out of text messages will not affect your ability to receive important information through other channels such as email or secure patient portals.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. How We Share Personal Information

We may share your information only in the following cases:
1. When engaging trusted third-party vendors who perform services on our behalf (e.g., EHR, billing, scheduling, or communications).
2. When necessary to comply with law, regulation, or valid legal process.
3. In connection with a merger, acquisition, or similar corporate transaction.
4. When using co-branded services, in which case this Policy and the third party’s privacy policy may both apply.
5. For any other purpose disclosed at the time of collection or with your consent.
We do not share mobile phone numbers or SMS opt-in data with third parties for marketing, promotional, or unrelated purposes. Consent to receive SMS messages from Pure Hope applies solely to our communications.

4. Consent and Call-to-Action Disclosure

By submitting your information through our website, patient portal, or verbally during a visit, you acknowledge that you:
– Are providing express written consent to receive SMS text messages from Pure Hope Weight Loss and Healthcare.
– Understand that message frequency may vary and message/data rates may apply.
– May withdraw your consent at any time by replying STOP to cancel or HELP for more information.
– Can review this Privacy Policy at https://purehopeweightloss.com/privacy-policy for details on how your information is used and protected.
If you do not wish to receive text messages, please refrain from providing your mobile number or contact us directly to request removal.

5. Online Communities, Forums, and Reviews
This Website may contain forums or community pages. Information you voluntarily disclose in such channels is public information and may be viewed or used by others. We are not responsible for any information you choose to make public.

6. Security and Storage of Personal Information
6.1 Security
We implement reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure.
6.2 Storage
We retain your data for as long as necessary to provide services, comply with obligations, or resolve disputes.

7. Linked Websites and Third-Party Services
Our website may link to third-party websites or contain social media integrations. We are not responsible for the privacy practices or content of third-party sites.

8. Children’s Privacy
This Website is not directed to children under 18. We do not knowingly collect information from minors.

9. International Users
Our website and servers are located in the United States. By using this Website, you consent to the transfer of your data to the U.S. and other jurisdictions where our service providers operate.

10. California Privacy Rights
Residents of California may request disclosure of information sharing practices or removal of posted content, pursuant to California Civil Code Sections 1798.83 and 22581. Requests should be sent via email with the subject line “California Privacy Rights.”

11. Changes to this Policy
We may update this Policy at any time. Material changes will be posted on this page or communicated by email. Continued use of our Website constitutes your acceptance of any updated Policy.